Need help with something? Check the FAQs below, or reach out directly — we usually reply within 24-48 hours.
Contact us: Contact & Feedback Form — include your email in the form so we can reply, and describe your issue in the "Any issues" field. Follow us: @physiq.ai_app on Instagram
How do I cancel my subscription? Go to iPhone Settings → [your name] → Subscriptions → Physiq AI → Cancel Subscription. We're not able to cancel it from our side — Apple handles all subscription billing directly. Your Pro access stays active until the end of your current billing period even after cancelling.
How do I get a refund? Refunds are issued by Apple, not by us. You can request one at reportaproblem.apple.com or via Settings → [your name] → Subscriptions → Physiq AI → Report a Problem.
I upgraded to Pro but the app still shows me as Free. Try Profile → Your Plan → Restore Purchases. This re-syncs your subscription status with Apple. If it still doesn't update after that, email us with the email address on your Apple ID (not necessarily your Physiq account email) and roughly when you subscribed, and we'll look into it.
How do I delete my account? Go to Profile → Delete Account at the bottom of the screen. This permanently deletes your account and all your data. Note: this does not cancel an active subscription — you'll need to also cancel via iPhone Settings as described above if you want to stop being billed.
I forgot my password. Currently there's no in-app password reset — if you're locked out, delete and recreate your account from the sign-in screen, or continue using Guest mode. (If you'd like a password reset flow added, let us know — it's on our radar.)
Why was I temporarily locked out after entering my password wrong? For security, we lock an account for 15 minutes after 5 incorrect password attempts in a row. This is normal and resolves itself — just wait and try again, and make sure you're using the right password.
How many messages can I send the coach per month? Pro members get 40 coach messages per month, which resets on a rolling basis from your first message each cycle. This includes both text questions and photo/video form checks.
The coach isn't responding, or gives a generic error. This is usually one of: you've hit your monthly message limit, a temporary connection issue, or high demand on our end. Try again in a few minutes. If it persists, email us.
Can the AI Coach diagnose an injury or give medical advice? No — Coach Lisa and Coach Max are fitness and nutrition coaches, not medical professionals. For anything involving pain, injury, or a health condition, please see a doctor or physiotherapist. See our [Terms of Service] for more detail.
The calorie estimate seems wrong. AI food recognition is estimation, not exact measurement — it can occasionally misidentify a dish, especially with unusual angles or less common foods. You can always tap any item after scanning to manually correct the name or calorie count before logging it.
It says "that doesn't look like a food photo." The scanner only processes genuine photos of food or drinks. Screenshots, unrelated photos, or images without visible food will be declined rather than guessed at.
How many scans do I get per month? Pro members get 60 food scans per month, resetting on a rolling basis.
My streak reset even though I worked out. Your Weekly Streak (the row of boxes on the Progress tab) always shows the current week (Sunday to today) and resets its display every week — this is expected and not a bug. Your actual day-to-day streak count (shown separately as "N day streak") is a continuous count that persists across weeks and isn't affected by this.